” Business will not be as it was prior to COVID-19 anytime soon. With this new reality, credit unions must also be prepared to adapt to a new future. They need to not only look ahead at how things will be going forward, but also be prepared for the possibility of a second shutdown. …” Sharing an article from Charles Schwab and Capstone Strategic, posted on CUInsights.
Category Archives: Best Practices
“Banking has changed irrevocably as a result of the pandemic. The pivot to digital has been supercharged,” says Jane Fraser, president of Citigroup and CEO of its gigantic consumer bank. …”
Click here to read the full story on Forbes.com, written by Antoine Gara, and published on June 8, 2020.
“COVID-19 has changed the way people work, shop, socialize, do their banking and make payments. While some consumers had already embraced digital options, others have moved to digital options for the first time. As the pandemic continues, what are the long-term implications of these behavioral shifts?….”
Linking to the complete story How COVID-19 Has Changed Payments & Banking Behaviors Forever on TheFinancialBrand.com. Written By Jim Marous, Co-Publisher of The Financial Brand, Owner/CEO of the Digital Banking Report and host of the Banking Transformed podcast.
“Inadequate customer experience and security are causing financial institutions to lose customers and money. The combination of poor customer experience in digital channels and ineffective security negatively impacts customer loyalty, retention and profitability. “
Sharing Insights from Credit Union Times article published on May 7, 2020, written by Lisa Helem
Sharing Insights from The Financial Brand article published on April 27, 2020, written by Jim Marous, Co-Publisher of The Financial Brand, Owner/CEO of the Digital Banking Report and host of the Banking Transformed podcast.
Sharing Insights from CU TIMES article published on April 27, written by Roy Urrico.