” Business will not be as it was prior to COVID-19 anytime soon. With this new reality, credit unions must also be prepared to adapt to a new future. They need to not only look...
“Banking has changed irrevocably as a result of the pandemic. The pivot to digital has been supercharged,” says Jane Fraser, president of Citigroup and CEO of its gigantic...
Are your digital strategies aligned with customer preferences? On a recent webinar (April 2020), BAI shared the findings from the latest BAI Banking Outlook research. This links...
“COVID-19 has changed the way people work, shop, socialize, do their banking and make payments. While some consumers had already embraced digital options, others have moved to...
Five financial processes to digitize during COVID-19 “Inadequate customer experience and security are causing financial institutions to lose customers and money. The combination...